Can I track the status of the delivery using a link?
Yes, you can track your order if it is delivered by GLS or Dachser. A tracking link is sent to you automatically by email.
Can I determine the delivery time?
Yes, the delivery time can be conditionally determined by a delivery tracking enquiry to your customer account manager. The requirements for this are that the requested items are in stock and the shipping company has a suitable truck available.
How high are the shipping costs?
Shipping costs vary according to country, but can be viewed in the order process under “Check order”. Delivery is free if the net order value is or above.
Can I avoid shipping costs?
Yes, delivery is free if the net order value is or above.
Which shipping companies ship the orders?
Your order will be shipped either by GLS or by the shipping company Dachser, depending on the delivery scope. Your order confirmation will show which service provider is used to ship the goods.
Can I track the delivery of my order?
Yes, if you order has left our warehouse, you will automatically receive an email with a link to track the shipment. If your order is delivered by Dachser, you will also have the option of requesting a shipping notice by phone for a fee. To use this option, simply select the additional service “Notification by phone” in the ordering process under “Address & Payment”. Dachser will then contact you to notify you of the delivery date of your shipment.